BILLING & INSURANCE FAQs:
For any billing or insurance questions you may have, please contact our billing department toll-free at (844) 283-7706 or by email at [email protected]. We look forward to serving you.
Do you accept my insurance?
What if America’s ER is not in my network?
Emergency Room: Federal law requires that all insurance companies pay in-network benefits for any member presenting for emergency medical treatment—even if the Emergency Room is out-of-network. The purpose of this law is to prevent the loss of valuable time by a patient attempting to locate an in-network emergency facility simply to satisfy an insurance company restriction. So by law, your treatment in our Emergency Room must be reimbursed by your insurance company at in-network rates. America’s ER is dedicated to helping our patients navigate the claims process and ensure correct reimbursement.
Please note that while our facility will be considered in-network, the treating physician(s) may not be. We will work with you to help minimize your out-of-pocket cost.
Urgent Care Center: We are also currently in-network with many insurance companies for Urgent Care and other outpatient services provided in our facility. If the treating physician is out-of-network with your plan, we will work with you to reduce your out-of-pocket cost.
What will I pay if I use my insurance?
As with any Emergency Room, Urgent Care clinic or Doctor’s office, we collect a copayment (copay) at the time of service, which varies in cost based upon your specific policy and whether you received treatment in the Emergency Room or Urgent Care Center.
After your insurance company has processed your claim, any additional out-of-pocket expenses you may incur are based upon the specific terms of the policy you purchased. For example, you may be required to pay a deductible or co-insurance they deem is your responsibility. Knowing the details of your specific policy can help you make informed decisions regarding your medical care.
America’s ER works diligently to ensure your claim is processed correctly and that your insurance company….
How are claims processed?
On your behalf, our billing specialists will submit your claim to your insurance company. After your visit you will receive an “Explanation of Benefits (EOB)” detailing the benefits paid out based on your specific plan and what they claim you owe—including amounts applied to your remaining deductible or any co-insurance. You may even receive more than one EOB, such as one for the facility and one for the physician. It is important to know these EOBs are NOT bills, and you may not actually owe what is indicated.
Please call us upon receiving your EOB, so we can check the status of your claim and ensure it has been processed correctly. The claims process can take time, as appeals may be made to negotiate reimbursement. Our friendly staff will gladly answer any questions you may have, clarify what you actually owe, and will work with you each step of the way to make the experience as easy and convenient as possible.
What if my insurance company denies my claim?
I received an Explanation of Benefits (EOB) after my visit. Is this my bill?
After your visit, your insurance company will mail you an “Explanation of Benefits (EOB)” detailing the benefits paid out based on your specific plan and what they claim you owe—including amounts applied to your remaining deductible or any co-insurance. You may even receive more than one EOB, such as one for the facility and one for the physician. It is important to know these EOBs are NOT bills, and you may not actually owe what is indicated.
Please call us upon receiving your EOB, so we can check the status of your claim and ensure it has been processed correctly. The claims process can take time, as appeals may be made to negotiate reimbursement.
How do I pay if I don’t have insurance?
For patients who do not have insurance or do not want to use it, we offer a substantial discount when payment is made in full at the time of service. All major credit cards, such as MasterCard, Visa, American Express and Discover are accepted.
Does Urgent Care cost the same as ER care?
No! Because we have both an Emergency Room and 24/7 Urgent Care Center, we are able to bill patients based on the severity of their condition and which department they receive medical treatment. Urgent Care is billed at urgent care rates, and Emergency Care is billed at ER rates.
What is a facility fee?
Senate Bill 425 relates to healthcare and fees charged by freestanding emergency centers. Neighbors Emergency Centers are freestanding emergency medical care facilities that charge rates comparable to hospital ERs and may charge separate facility fees. Patients may also be treated by physicians who are out of network and/or may be billed separately by the physician providing medical care. Neighbors Emergency Center complies fully with this law.
EMERGENCY SERVICES FAQs:
Please call us at (281) 789-3400 to speak with our friendly staff about any questions you may have related to our emergency services.
What is a freestanding ER?
A freestanding emergency room is a 24-hour medical facility independent of a hospital, licensed and strictly regulated by the state, equipped to stabilize and treat any medical condition or injury. They provide the same level of care in an emergency as a hospital ER, but are simply not physically connected to a hospital. Freestanding ERs typically offer convenient locations and shorter wait times than traditional hospital ERs.
Some freestanding ERs are owned by hospitals and others are privately owned, like America’s ER.
How is America’s ER different from other Emergency Rooms?
As a freestanding emergency room, America’s ER has the same stringent regulations, same qualified doctors and staff, and the same equipment and capabilities of hospital-based ERs. We are equipped to handle any pediatric or adult emergency at any time. The real difference relates to convenience, efficiency and customer service.
Instead of crowded waiting rooms, long wait times and parking hassles, America’s ER offers easy access to timely and exceptional care in a welcoming, patient-centered environment. Unlike most traditional emergency rooms, our doctors will see you almost immediately and, with your permission, follow up with your primary care physician or specialist to ensure ongoing care is seamlessly coordinated. If you don’t have a primary care physician, we can help you find one in the area from our growing physician referral network. And in most cases we can secure an appointment for our patients within a few days of leaving our facility.
Do you provide medical services for children?
Absolutely. It can be scary when your infant or child is in need of medical help and you’re not sure where to turn for trusted care, especially after hours. Our experienced and compassionate ER doctors and nurses are specifically trained and equipped to handle pediatric emergencies. With a dedicated pediatric suite featuring a soothing underwater theme and 23-hour observation capabilities, we go to great lengths to ensure the comfort of both patient and parent.
What if I need to be admitted to a hospital?
Generally, less than 10% of emergency room patients actually require hospital admission. In cases where a patient’s condition does warrant hospitalization, our transfer agreements with local hospitals and ambulance services enable rapid transport to inpatient care. Because of our ability to “directly admit” patients, in many cases going through America’s ER means faster access to inpatient care than going through the hospital’s own emergency room.
What if I’m not sick enough for hospital admission but too sick to go home right away?
For patients who require additional time to diagnose or who are too sick for immediate discharge (but do not need hospital admission), America’s ER can provide up to 23 hours of observation. This additional time in our facility allows our doctors to closely monitor an ongoing condition in the safety of a clinical setting and if necessary, provide additional treatment or testing—a capability particularly appreciated by concerned parents.
Does America’s ER cost the same as a traditional hospital-based ER?
Even though both types of facilities provide the same level of care, you will find that fees for services provided in our freestanding Emergency Room are typically less than those of hospital-based ERs.
URGENT CARE SERVICES FAQs:
Please call us at (281) 789-3400 to speak with our friendly staff about any questions you may have related to our urgent care services.
Will I be treated in the Urgent Care Center or ER?
Our experienced doctors will perform a free medical screen on every patient to evaluate their condition and determine whether they need to be treated in the Emergency Room or Urgent Care Center. His decision is guided by protocols based on the Emergency Severity Index (“ESI”), a triage tool developed by the Agency for Healthcare Research and Quality, endorsed by the American Medical Association and utilized in ERs across the nation to determine if a patient’s condition warrants emergency treatment.
What’s the difference between an Urgent Care Center and an Emergency Room?
Unlike Emergency Rooms, Urgent Care clinics are unlicensed and unregulated healthcare facilities in most states. Because they are not required to have on-site physicians providing direct patient care, many urgent care clinics are staffed with nurse practitioners or physician assistants. In contrast, Emergency Rooms are required by law to be staffed with on-site physicians who have extensive experience in pediatric and adult emergency medicine and are current on all certifications.
Also, due to the lack of stringent regulations, the clinical capabilities of urgent care centers vary among facilities and can be quite limited in nature. Because they are unlicensed, some are not equipped with diagnostic imaging or a CLIA-certified laboratory to help ensure proper diagnoses.
And lastly, urgent care clinics typically have limited hours of operation, and they treat conditions that are less severe than those requiring treatment in the emergency room. Therefore, the fees associated with urgent care services are less expensive than emergency rooms.
The Urgent Care Center at America’s ER is vastly different from others. We are open 24/7 for your ultimate convenience. And because of the strict state regulations followed by our Emergency Room, which is located under the same roof, we provide access to state-of-the-art equipment and high quality medical care by on-site experienced ER board-certified physicians. Wondering about cost? Treatment in our Urgent Care Center is billed at urgent care rates—not ER rates.
Does Urgent Care cost the same as treatment in the ER?
No. Because we have both an ER and 24/7 Urgent Care Center, we are able to bill patients based on the severity of their condition and which department they receive medical treatment. Urgent Care is billed at urgent care rates, and Emergency Care is billed at ER rates.
Are you affiliated with any hospitals or family practice groups?
When our patients need follow-up care with either a primary care physician or specialist, we are happy to arrange a timely appointment with a physician in our growing referral network. In most cases, you will be able to see that doctor within a few days of leaving our facility, as opposed to waiting weeks for an appointment. We also have relationships with area hospitals and pharmacies to help you address all of your healthcare needs.
Do I need to make an appointment to be seen?
Our Urgent Care Center is open 24/7 and you never need an appointment for any of our services. Stop by when it’s convenient for you, and we’ll take care of you will little to no wait.
Are you in-network?
We are in-network with most major insurance providers and have affordable options available for all patients.
Will my doctor or my child’s pediatrician be notified of my visit?
If you would like us to discuss your visit with your doctor or child’s pediatrician, we are happy to do so. Seamlessly managing your care with your other healthcare providers is part of the service we offer our patients. Just provide us with your doctor’s contact information at the time of your visit, and we will forward your physician the requested medical information.
LABORATORY SERVICES FAQs:
Please call us at (281) 789-3400 to speak with our friendly staff about any questions you may have related to our laboratory services.
Are appointments required?
Appointments are never required for any of our services. However, you can always call to let us know you are coming. Simply stop by whenever it is convenient for you—day or night.
Do I need a physician’s order for lab testing?
Nearly all lab tests require a physician’s order or prescription to be performed. We do provide patients the option to be evaluated in the Urgent Care Center by our attending physician, who can order any needed tests.